Return Policy

Return and Refund Policy

Last updated: August 25, 2026

We want you to be confident in every purchase from Sentec Scuba. If something isn’t right, please contact us and we’ll work to make it right.

Returns

Most unused merchandise may be returned within 30 days of delivery.

To qualify for a return, an item must be:

  • Unused, unworn, and uninstalled

  • In new and resalable condition

  • Complete with its original packaging, manuals, accessories, tags, and protective materials

  • Accompanied by the order number or proof of purchase

Please do not ship a return until you have received return authorization from us.

Safety-Sensitive Equipment

For safety and hygiene reasons, equipment that has been used in water, breathed from, filled, assembled, installed, or exposed to contaminants cannot be returned unless it is defective.

This includes, but is not limited to:

  • Regulators, alternate air sources, and rebreather components

  • Buoyancy compensators

  • Cylinders, valves, and gas-delivery equipment

  • Masks, snorkels, mouthpieces, wetsuits, drysuits, boots, and other personal-wear items

  • Emergency, signaling, and life-support equipment

Trying on wearable equipment indoors is acceptable, provided it remains clean, dry, undamaged, and otherwise returnable.

Dive Computers and Electronics

Dive computers, transmitters, lights, cameras, and other electronics may be returned within 30 days only when they are unused, uninstalled, undamaged, and complete with all original packaging and accessories.

Electronics showing evidence of diving, water exposure, installation, modification, screen-protector removal, or physical damage are not eligible for a standard return. Defective products may instead qualify for manufacturer warranty service.

Nonreturnable Items

The following items are final sale unless they arrive damaged, defective, or incorrect:

  • Gift cards

  • Clearance or explicitly marked final-sale merchandise

  • Special-order and custom-configured products

  • Personalized merchandise

  • Downloadable products, software, and activation codes

  • Used merchandise

  • Opened consumables, chemicals, adhesives, batteries, and service parts

  • Shipping charges and expedited-delivery fees

Any final-sale designation will be disclosed on the product page before purchase.

Return Shipping

Customers are responsible for return-shipping costs when returning an unwanted item or an item ordered incorrectly.

Sentec Scuba will provide or reimburse reasonable return shipping when:

  • We shipped the wrong product

  • The product arrived damaged

  • The product was defective upon arrival

We recommend using a trackable, insured shipping method. Sentec Scuba is not responsible for returns lost or damaged in transit.

Refunds

After we receive and inspect your return, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are not refundable unless the return resulted from our error or the product arrived defective.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Condition Deductions and Restocking Fees

Items returned incomplete, opened, or in a condition requiring repackaging may be subject to a restocking fee of up to 15% or may be refused.

No restocking fee will apply when an item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery. Contact us within seven days if an item arrives damaged, defective, incomplete, or incorrect.

Please retain the product, packaging, shipping carton, and packing materials. We may request photographs to document shipping damage or verify the issue.

Do not use damaged or potentially defective scuba equipment.

Manufacturer Warranties

Many products include a manufacturer warranty. After the standard return period—or when a product has been used—the manufacturer’s warranty process may apply.

We will help identify the appropriate warranty or service channel, but warranty decisions and turnaround times may be controlled by the manufacturer.

Exchanges

The simplest way to exchange an eligible item is to return it and place a new order for the preferred item. This helps ensure the replacement is available and ships promptly.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped.

Special-order and custom-configured purchases may not be cancelable once the supplier order or customization process has begun.

How to Start a Return

Contact us before sending merchandise:

Email: jason@sentecscuba.com
Phone: 419-520-9236

Include your name, order number, item being returned, and reason for the return. We will provide return instructions and, when applicable, a return authorization number.

Returns sent without authorization may be delayed or refused.

This policy does not limit any rights available to you under applicable law.